Kim has over 17 years of experience in Business Operations with a biased focus on Growth & Strategy, Process Mapping, Improvement & Innovation, Customer service, Business Development, and Research Field Operations, across Sub-Saharan Africa. As Associate Director and Shared Services Lead, Kim works closely with the GDI team to incubate the Shared Services Platform, assisting with the design & implementation of data and impact tools while playing a strategic role of improving business operations across the organization.
Before joining GDI, Kim was the Chief Operations Officer for Generation Kenya, where he provided overall operational direction and leadership, while closely collaborating with the local and global leadership teams, to ensure that the organization fulfilled its core mission of uplifting youth into meaningful work opportunities. Generation is one of the fastest scaling global youth employment programs, providing young adults with the opportunity to launch successful careers and change their life trajectories.
Kim has also gained a wealth of expertise while working in various roles for Kantar Operations, TNS RMS East Africa, Samasource, Horizon Contact Centers, among other organizations in different capacities.